In what's turning out to be a continuing PR nightmare, the Poughkeepsie Journal reports today that the latest edition of the City of Beacon water bill again has residents up in arms.
Due to the fact that the company contracted to install new water meters has been unable to complete the job—the company that manufactures the new meters ran out of stock—City residents have again received higher than normal water bills. The reason? Because the City is now operating on two separate, incompatible, water accounting systems, the current bill is based upon an average of resident's last four bills.
While City Administrator Joe Braun told the Journal that, "Meter readings are cumulative, so if the estimates are too high or too low this time, those discrepancies will even out the next time the city takes actual readings," several people that the Dispatch spoke with stated that their bills were still much higher than has been typical over the last several years. For example, one house, which has had no occupants since mid-summer and no apparent leaks, received a water usage bill for over $100. And the last two bills received have both been estimates, not actual readings.
The real issue here is the considerable lack of communication coming from City Hall. Given that the last higher-than-usual water bill was met with such ire, you'd think that those at 1 Municipal Plaza would have thought it wise to forewarn City residents that this month's bill still might not reflect actual usage. While the City Administrator, Mayor, and Council can be forgiven for making this kind of mistake one time, the same lack of courtesy a second time reeks of a smug disregard for the people who actually have to bay the bills.